Goal
Find the failing access path
Find the likely cause quickly, then either fix it or send enough detail for support to help.
Details
Gather these details
- Server Manager status.
- Server address and port.
- App, browser, or tool used.
- Error text and screenshot.
- Whether another app can connect.
1. Server is unreachable
Confirm Server Manager shows the server as running. Then try the WebUI address from the same computer and from another device on the same network.
2. Discovery does not find the server
Keep both devices on the same local network, check firewall prompts, and try the copied address from Server Manager.
3. Certificate warning
Use a trusted certificate or a trusted local setup before moving important files. Do not make a habit of accepting certificate warnings without understanding the server address.
4. Login fails
Confirm the username, password, and server address. If the first admin was just created, try signing in through the WebUI before testing other paths.
5. WebUI works but WebDAV/rclone fails
Check that the WebDAV URL ends with /webdav/, credentials are correct, and rclone is configured with vendor: other.
6. Uploads fail
Check available disk space, quota, connection stability, and whether the user has write permission for the target folder.
7. Backup status looks wrong
Check target credentials, bucket/container permissions, retryable failures, and whether new files are still queued.
Success check
You know which app, browser, or tool fails; which one still works; and which exact error appears.
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